A screen will open and the customer will need to follow the instructions.They will need to click on the link as prompted.If you chose the email option to connect – the customer will receive a confirmation email:.Send Server Email - will prompt for the customer's address and send a message from the Bomgar server without exposing your own email address.
Type the customer's address in the To: field and send. Send Local Email - will open an email sending window in your default mail client. The Send button provides a drop-down list allowing you to choose where the email is set from: The customer will type this when prompted and the session will begin Provide the Session Key which is displayed on the screen. The window which appears next displays the newly generated session key: You can connect to the customer in one of two methods:.To start a new session, click on the button marked Session Key.Otherwise open the Authenticate Using drop-down list and select SAML Credentials, then login using your SSO credentials:.
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Note: You must adhere to the Bomgar Code of Conduct.
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